Fuga Cloud places great importance on reliable and high-quality services. In order to ensure this to our customers, we have chosen to certify the quality and safety of our processes and services in accordance with recognized standards. For IT service management and information security, we therefore comply with the ISO 20000 and ISO 27001 standards. In addition, we comply with the NEN 7510 standard for information security for organizations in the Dutch healthcare sector.
Our certifications demonstrate that we have considered all aspects of our service and security. For this purpose, processes and procedures have been arranged that are monitored, regularly evaluated and continuously improved.
ISO/IEC 20000:2018
The ISO 20000 standard concerns IT service management and is inspired by ITIL. Because we work according to this standard, you can rely on our consistent handling of support, maintenance, incidents, changes, and capacity concerning our platforms and systems. We have procedures for all processes and monitor compliance, response times and progress. We have written down all procedures and agreements in our SLA, so it is always clear to you what you can expect in areas such as response times, availability, monitoring and recovery times of our services. Fuga Cloud is one of the few cloud providers who are certified according to the ISO 20000 standard.
Go to the ISO/IEC 20000 website
- Continuous quality improvement
- Uniform communication and support
- Monitoring of customer satisfaction
- Compliance monitoring of processes and progress
- Protection of data and applications
- Permanent security monitoring
- Physical and digital access control
- Compliance to laws and regulations
- Assurance of processes and technology
ISO/IEC 27001:2013
Secure business operations on the internet are critical to your success. Fuga Cloud has all the processes that have to do with the security, availability and integrity of your data and applications in place in accordance with the ISO/IEC 27001 standard. It allows you to be confident that we continuously ensure that all information resources that have to do with your online business are well protected. We make sure that you can do business on the Internet Safe doing business on the Internet is critical to your success. Fuga Cloud has all the processes that have to do with the security, availability and integrity of your data and applications in accordance with ISO / IEC 27001 standard furnished. It allows you to be confident that we continuously ensure that all information resources that come well guarded by your online service and be protected. We ensure that you can safely conduct business on the Internet.
Official ISO website
NEN 7510:2011
The NEN 7510 standard is a standard for information security. It was developed by the Dutch Normalization Institute in the Netherlands and is based on ISO 27001. The NEN 7510 contains specific additional issues in terms of privacy protection, access to patient information, data and logging actions in the electronic health record. By using our expertise and our certification, you can comply with these quality standards as an organization yourself.
Official NEN7510 webpage (Dutch)
- Specific security for the healthcare sector
- Highest level of information protection
- Compliancy to Dutch law
- Controlled access to patient information
- Activity log for electronic health record