Am I charged when I enter a credit card?
No, when you enter a card, we only verify the card. Your card only gets charged at the end of the billing cycle when you have been using cloud resources.
How am I billed for my instance?
All instances on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). If your server is online for more than 672 hours in a calendar month, you will only be billed the monthly rate. Accumulated charges are invoiced to your account once a month.
What form of payments do you accept?
We accept credit card by all the mayor creditcard companies. We don’t accept debit cards or prepaid cards.
Will taxes be included in my monthly invoice?
Yes, all prices are exclusive of VAT or any other local taxes. If you are a company or an individual from the Netherlands, 21% VAT is applied to our invoice. If you are an individual from the European Union, the VAT rate of your own country is applied to our invoice. If you are a company from the European Union, and have given us a valid VAT registration, no VAT will be applied.
Do you charge for Shut down instances?
Yes, instances in a Shut Down state continue to reserve dedicated system resources (RAM, SSD storage, Floating IP, CPU) and therefore incur charges until you delete the instance. If you wish to no longer accumulate charges for a virtual machine, please use the Delete instances button in the dashboard.
Are there additional charges for IOPS?
At the moment, read and write transactions are free at Fuga. Besides the resources used by your platform, the only variable costs are bandwidth.
How can I delete my account?
At the moment, this is something you can't do yourself. Please contact us by email to disable or delete your account.
Can I see my usage real-time?
Yes, you we have a page where you can see your usage real-time. There is even a forecast calculation.
Can we also discuss long-term contracts?
Please contact us to discuss your demands and possibilities.
I need my own Fuga private cloud. Is this possible?
Yes, of course. Please contact us to discuss your wishes and possibilities.
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Features & Support
How do I get started with Fuga Cloud?After you've completed the registration process, you can have your first instances running in minutes. We've written an introduction tutorial to help you on your way: Getting Started What is the definition of BETA services in the Horizon dashboard?Services flagged as BETA in the dashboard are currently in a pre-production stage and not yet officially live. They’re either still in testing or in an acceptance phase.